Frequently Asked Questions
What is the typical ceiling height of your apartments?
Our apartment homes feature 9-foot ceilings for an open and airy feel.
What does the application and leasing process look like?
All apartment applicants are screened through ApproveShield. Our leasing application process includes income verification, rental history review, credit screening, and criminal background checks to help create a safe and welcoming apartment community.
Are there any amenity fees?
A one-time $25 amenity access card fee is required for community amenities.
What all do I need to apply?
To apply for one of our apartments, you will need a valid photo ID and proof of income for income verification.
What condition will my apartment be in at move-in?
Every apartment home is professionally cleaned, freshly prepared, and inspected by our maintenance team prior to move-in.
What income is required to qualify?
Applicants must have a combined household income of at least 2.5 times the monthly apartment rent.
Can I request a specific floor or location?
Yes, our leasing consultants are happy to help you find an apartment location or floor plan that best fits your preferences.
Are there any move-in specials available?
We frequently offer apartment move-in specials and leasing promotions. Contact our leasing office at 980-292-3675 for current apartment specials and availability.
How long will the apartment I want be available?
Available apartment homes are reserved once a completed application has been submitted and approved.
Do you offer short-term leases?
Yes, we offer flexible lease terms, including short-term apartment leases starting at 6 months.
What is the lease renewal process?
Apartment lease renewal offers are typically sent at least 60 days before your current lease expires.
What lease terms are available?
Our apartment community offers lease terms ranging from 6 to 14 months to fit your lifestyle and moving needs.
What is the notice requirement to terminate my lease?
A 60-day written notice to vacate is required prior to the end of your apartment lease term.
What are your application and administrative charges?
Our apartment application fee is $100 per applicant, and the administrative fee is $150 per apartment home.
What are the upfront costs to move in?
Move-in costs include the apartment application fee, administrative fee, security deposit, and prorated rent for your move-in month.
Do you require a security deposit? How is it determined?
Yes, a security deposit is required for all apartment homes. Standard deposits begin at $250 and may vary based on the application screening results.
Is my security deposit fully refundable?
Yes, apartment security deposits are fully refundable pending move-out inspection and lease agreement terms.
Do you require renter’s insurance?
Yes, residents are required to maintain renter’s insurance with a minimum of $300,000 liability coverage.
What tour options are there?
We offer in-person apartment tours, self-guided tours, and virtual apartment tours for your convenience.
What times are available for tours?
Self-guided apartment tours are available during regular leasing office hours. Contact our team for current tour availability.
What size apartments do you offer?
We offer spacious one-bedroom, two-bedroom, and three-bedroom apartment floor plans.
Which floorplans have the best natural light?
All of our open-concept apartment floor plans are designed to maximize natural light and comfortable living spaces.
How do I pay rent?
Residents can conveniently pay rent online through the Resident Portal or by using MoneyGram payment services.
What is your late fee policy?
A late fee equal to 5% of your monthly rent will be applied after the 5th day of the month.
When is rent considered late?
Apartment rent is considered late beginning on the 6th day of each month.
What other fees am I responsible for?
Residents are responsible for utilities and services including trash, pest control, water, sewer, stormwater, electricity, and applicable pet fees.
Can I break my lease? If so, what are the stipulations?
Early lease termination requires a 60-day written notice and a lease termination fee equal to two months’ rent.
Is the community wired for high-speed internet?
Yes, our apartment community is wired for high-speed internet access.
Who are the internet providers?
High-speed internet providers in our community include Spectrum and Google Fiber.
Is Wi-Fi available in common areas?
Yes, complimentary Wi-Fi is available in select community common areas.
Who do I set up electricity with?
Electric service for the community is provided through Duke Energy.
Is maintenance offered?
Yes, our apartment community offers professional maintenance services Monday through Friday, along with 24-hour emergency maintenance.
How do I submit a maintenance or service request?
Residents can easily submit apartment maintenance requests online through the Resident Portal.
Do apartments have patios/balconies?
Yes, every apartment home includes a private patio or balcony.
Can I have a grill on my patio/balcony?
No, grills are not permitted on patios or balconies in accordance with North Carolina fire safety regulations.
Can I sublet my apartment or put it on Airbnb?
No, subleasing and short-term rental services such as Airbnb are not permitted in our apartment community.
Can I paint my walls?
Yes, residents may paint apartment walls; however, repainting fees may apply at move-out.
Can I have shelves, curtains, posters, etc.?
Yes, residents may decorate their apartment homes with shelves, curtains, and wall décor. Repair fees may apply for damages at move-out.
What happens if something breaks in my apartment?
Our professional maintenance team is available to quickly address apartment repairs and maintenance concerns.
Do your apartments have in-home laundry?
Yes, all apartment homes include a full-size washer and dryer for added convenience.
What amenities does your community offer?
Our pet-friendly apartment community features a resort-style swimming pool, 24-hour fitness center, dog park, par-3 golf course, backyard social area, business center, and car care center.
When will I get access to amenities after move-in?
Residents receive immediate access to community amenities upon move-in.
What are the clubhouse hours?
The clubhouse is open Monday through Friday from 10 AM to 6 PM, Saturday from 10 AM to 5 PM, and Sunday from 1 PM to 5 PM.
Can I reserve the clubhouse for a private party/event? If so, is there a cost?
At this time, the clubhouse is not available for private event rentals.
What are the pool hours?
Our resort-style swimming pool is open daily from 9 AM to 9 PM.
Is the pool open all year?
The community pool is open seasonally from late spring through early fall.
Do you have outdoor spaces or green areas?
Yes, residents enjoy beautifully maintained green spaces, a par-3 golf course, poolside grilling and dining areas, picnic spaces, cornhole, and an outdoor fire pit lounge.
Do you have elevators?
No, our apartment buildings do not include elevators.
What is the parking like?
Resident parking is available in surface parking lots on a first-come, first-served basis.
Where do I take my trash?
Valet trash pickup is provided five days per week, and an onsite trash compactor is also available for residents.
Where do my packages get delivered?
Packages are securely delivered to our package locker system located near the community mailboxes.
Are there additional storage options?
Yes, additional storage units are available to rent separately based on availability.
Are pets allowed?
Yes, we are a pet-friendly apartment community. Breed restrictions may apply.
What is your pet policy?
Our pet policy allows up to two pets per apartment home.
What are the pet fees?
There is a $300 non-refundable pet fee for the first pet and an additional $200 fee for the second pet. Monthly pet rent is $15 per pet.
Can I bring guests to the pool and other amenity areas?
Residents may bring up to two guests to community amenities, including the pool and shared social spaces.
Is there guest parking?
Yes, guest parking is available in designated visitor parking spaces. Guests must register using the QR code signage onsite.
What parks or outdoor recreation is nearby?
Hornets Nest Park is located nearby and offers outdoor recreation, walking trails, and sports facilities.
What is the nearest public transportation?
A nearby CATS public transportation stop is located approximately a 5-minute walk from the community.
What is the commute like to major employers, Uptown Charlotte, and nearby destinations?
Our apartments offer convenient access to I-77 and I-85, with an estimated 20-minute commute to Uptown Charlotte, 22 minutes to Charlotte Douglas International Airport, and 20 minutes to Concord Mills.
What schools are in the district?
The community is zoned for David Cox Elementary School, Ridge Road Middle School, and Mallard Creek High School.
Are there grocery stores nearby? Are they within walking distance?
Our apartment community is conveniently located near popular grocery stores including Harris Teeter, Food Lion, and Trader Joe’s.
What local restaurants are nearby?
Residents enjoy easy access to nearby dining options including Fiesta Maya, Chex Grill & Wings, Da Vinci’s Pizza, Philly Corner, LongHorn Steakhouse, and Red Robin.
What coffee shops are nearby?
Nearby coffee shops include Dunkin’, Starbucks, and Hilltop Coffee.
What is there to do nearby?
Popular attractions near our apartments include Frankie's of Charlotte, Charlotte Motor Speedway, SEA LIFE Charlotte-Concord, Concord Mills, and Regal Starlight Theater.
